Night Zookeeper Support
- Get answers to all your questions about Night Zookeeper!
New Customers:
(Existing customer? Skip down to the next section)
Existing Customers:
How do I change the difficulty level?
You can change the difficulty level linked to your child's account by logging in to your dashboard, accessing your child's profile settings and clicking onto "Level of Difficulty".
How do I personalize my child’s Night Zookeeper experience?
You can personalize the program to suit your child’s current learning abilities through your dashboard! To disable/enable program features, click onto “features”.
How do I install a speech to text extension?
To install a speech to text extension, please reach out to us at [email protected].
I seem to have a technical issue. What should I do?
For minor technical issues, please try logging out, clearing your browser's cache and then logging back in. If you find that you're still unable to fix the problem, please contact us via email on [email protected].
I get a Network Error message when I try to log in. What should I do?
Here are the domains to unblock (which may be blocked on your browser if you have an ad blocker installed):
- .nightzookeeper.com (our core domain)
- .cloudinary.com (image storage)
- .googleapis.com (fonts)
- .stripe.com (payment system)
- .polyfill.io (supporting older browsers)
- .raven.com (bug reporting)
- .code.responsivevoice.org (our audio service)
- .sentry.io (bug reporting)
How do I check my child's progress?
To check your child's progress, simply log into your dashboard and click onto "Progress".
How can I add a child to my plan?
To add a child to your existing plan, simply log in to your dashboard and access your settings by clicking onto "Manage Account". From there, scroll to the bottom of the page and click "Add child".
How do I remove a child profile from my account?
To remove a child profile from your account, please email us at [email protected] and include the username of the profile you wish to remove.
How do I set an assignment for my child to complete?
To set an assignment, log in to your dashboard and click on "Assignments". You'll then be able to choose from different writing prompts and lessons and set due dates for them to be completed by your child!
How do I download and/or print my child’s work?
Screenshot your child’s work to download or print it! To do this, simply press Command, Shift, 4 (Mac) or ALT+PRINT SCREEN (most Windows devices) simultaneously. On tablets and smartphones, please use the screen capture feature.
How can my child work on spelling and grammar?
Visit our user guide to learn more about activities that specifically focus on spelling and grammar.
How can I share Nightzookeeper.com with others?
Refer your friends and earn money off your next bill! Get $5/£5 for every friend you refer. They'll also get $5/£5.
Night Zookeeper has a friending feature that allows your child to follow their friends and leave comments on each other’s writing - the perfect reason to refer your child's friends to our program!
To get your child’s friends started, simply share your referral link with their parents. Once their trial period ends and their paid subscription starts, you and your friend will get $5/£5 credited towards your next subscription payment! You can find your referral link in your dashboard.
You can refer as many people as you like! You will receive $5/£5 bill credit for every successful referral. Terms and conditions apply.
Useful Links:
If you still have questions after reading through the above, please email us on [email protected] with your query, and one of our team will be happy to help.
