(Existing customer? Skip down to the next section)
To log in as a parent: dashboard.nightzookeeper.com/login. The username is your email and your password can be changed on the login page by clicking ‘forgot your password’.
To log in a child: nightzookeeper.com/edu/login. Their password can be changed by clicking on their Profile > Settings > and then the pencil next to the password.
Please note that spaces before or after usernames and passwords may stop them from being recognized.
You can change the difficulty level linked to your child's account by logging in to your dashboard, accessing your child's profile settings and clicking onto "Level of Difficulty".
You can personalize the program to suit your child’s current learning abilities through your dashboard, for example if you want to turn off the zoo! To disable/enable program features, click onto “Features”.
To check your child's progress, simply log into your dashboard and click onto "Progress".
To add a child to your existing plan, simply log in to your dashboard and access your settings by clicking onto "Manage Account". From there, scroll to the bottom of the page and click "Add child".
To remove a child profile from your account, please email us at [email protected] and include the username of the profile you wish to remove. Please note that once an account has been removed all the data will be lost and cannot be recovered.
To set an assignment, log in to your dashboard and click on "Assignments". You'll then be able to choose from different writing prompts and lessons which can be set with a due date for them to be completed by!
Children can become Superfans at any point and it is absolutely free! By clicking the icon on their profile when logged into the Zoo, a request will be sent to their parents email and once approved they will receive a special badge on their icon and 20 orbs! For parents it means sometimes we will ask you to give us feedback or share special offers, or competitions we're running in parenting groups. In return we’ll give you free resources, merchandise and early access to new features!
Visit “Manage Account” in your dashboard to make changes to your payment details, modify your subscription plan or cancel your account. Cancellations and plan changes will only take effect from your next renewal date. Please note that once canceled, any payments that have been taken until that point cannot be refunded, unless stated so in the terms and conditions.
Screenshot your child’s work to download or print it! To do this, simply press Command, Shift, 4 (Mac) or ALT+PRINT SCREEN (most Windows devices) simultaneously. On tablets and smartphones, please use the screen capture feature.
All of our educational activities are designed to target specific areas of spelling and grammar to help your child become the best writer possible. You are able to see the specific skills taught in our challenges and games on our user guide.
To install a speech to text extension, please reach out to us at [email protected].
Refer your friends and earn money off your next bill! Get $5/£5 for every friend you refer. They'll also get $5/£5. Night Zookeeper has a friending feature that allows your child to follow their friends and leave comments on each other’s writing - the perfect reason to refer your child's friends to our program! To get your child’s friends started, simply share your referral link with their parents. Once their trial period ends and their paid subscription starts, you and your friend will get $5/£5 credited towards your next subscription payment! Here is the referral link and you can also find it in your dashboard. You can refer as many people as you like! You will receive $5/£5 bill credit for every successful referral. Terms and conditions apply.
For minor technical issues, please try logging out, clearing your browser's cache and then logging back in. If you find that you're still unable to fix the problem, please contact us via email on [email protected]. We ask that you provide us with as much information as possible as it speeds up the process of resolving any problems, e.g. child usernames, what browser and device you are using, a screenshot or video of the issue and anything else you think may be helpful.
This can sometimes be caused when you have an ad blocker installed on your browser, here is a list of domains we recommend unblocking:
If you still have questions after reading through the above, please email us on [email protected] with your query, and one of our team will be happy to help.