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Night Zookeeper Support

Night Zookeeper Support

  • Get answers to all your questions about Night Zookeeper!

New Customers

(Existing customer? Skip down to the next section)

New Customer Questions
How does Night Zookeeper improve reading and writing?
By providing thousands of fun and engaging lessons, challenges, and games, Night Zookeeper helps children to learn new words, use them in sentences, and then create amazing pieces of writing all through a fantastically fun gamified approach! They receive feedback from our team of tutors as well as other children that highlight where they can improve. Our in-game awards and competitions keep children motivated to continue to learn and progress.
What ages are best for this program?
Night Zookeeper is best for ages 5 to 12+. Once you have an account you can select the age of your child and choose the level of difficulty you want them to work at. This will tailor the lessons, challenges, games, and level of vocabulary to their learning level. You can adjust this at any time in your parent dashboard.
Can I use this on a tablet?
Yes, Night Zookeeper works across tablets, PC’s and laptops. We recommend using either on Safari or Google Chrome browsers for best performance.
My child doesn't like writing - will Night Zookeeper help?
Night Zookeeper has been proven over and again to inspire even the most reluctant children to develop a love of writing. Trust us, your child will love it too!
What will my child write about?
They’ll have the opportunity to try all genres of writing as they progress through the program including newspaper articles, persuasive writing, reports, and poetry. From stories about magical animals to instructions on how to make the perfect hot chocolate, they are sure to be fantastic writers!
What’s included in a Night Zookeeper subscription?
With a Night Zookeeper subscription, you’ll have full access to our award-winning interactive lessons, skill challenges, and educational games. There are also weekly and monthly competitions, where your child can win reading and writing awards and certificates. Additionally, the subscription includes personalized feedback from our team of tutors on all the writing your child submits.
How does my child get feedback on their work?
Children receive feedback from our tutors on every piece of written work they submit for review. Feedback can include encouraging comments to boost motivation or detailed suggestions on how to improve their work. Our tutors aim to provide feedback within 48 hours of work being submitted.
Can I check my child's progress?
You certainly can. When you join Night Zookeeper you will be given access to a parent dashboard where you can easily monitor your child’s writing, achievements, and the feedback they are receiving from their tutor.
Is Night Zookeeper appropriate for children with special educational needs?
Our interactive interface works really well for children with additional needs, such as dyslexia, autism and ADHD.
Is Night Zookeeper typing or handwriting?
Most of the work at Night Zookeeper is completed through typing; however, there are opportunities for children to submit handwritten work. As part of your subscription you will also receive regular printable resources that are perfect to work on handwriting skills!
How often should we use Night Zookeeper?
We recommend children try to use Night Zookeeper for a minimum of 30 minutes a week, to have enough time to complete their weekly assignments and check the feedback from their tutors. Ideally children will work on the program for a few hours a week, or 10-20 minutes a day to take full-advantage of all the material on offer, and improve their reading and writing faster.
Is Night Zookeeper suitable for homeschoolers?
Whether you’re a homeschool parent, or a parent looking for additional ways to supplement your child’s learning, we’ve got you covered! While our program has a comprehensive reading & writing curriculum, it can also be used to level up the skills your child has acquired at school. Some families use Night Zookeeper as their homeschool English curriculum, while others reach for it as a way to build on reading & writing skills taught at school!
Is Night Zookeeper available in my country?
Night Zookeeper is an international program for any child wanting to develop English reading and writing skills. Simply select your country when you register for an account!
Is Night Zookeeper available in American or British English?
Night Zookeeper offers both options! Simply select your country when you register for the correct curriculum.
Is Night Zookeeper available in other languages?
Night Zookeeper is currently only available in English however, expanding our program to include different languages is something we’re very passionate about! Keep an eye out for updates! 👀
Do you have a family subscription?
Yes, you can add more than one child to your account. Simply press 'Start Trial' and then add the number of children you would like. The price will be displayed on the screen.
How much does Night Zookeeper cost?
We offer monthly, quarterly and yearly subscriptions to Night Zookeeper. Each payment plan includes a free 7 day trial period. Pricing varies by region so please check the parent page to see what you will be charged. Our prices average at $9.92/month for yearly (paid upfront as $118.99), $11.33/month for quarterly (paid upfront as $33.99) and $12.99/month for monthly. We often have a variety of special offers and discounts available, so keep your eyes peeled! Prices for schools & large groups are customized based on needs.
What are the payment methods for Night Zookeeper?
Our program operates its own payment system powered by Stripe, which means that you can safely input your card details when you register for easy payment. We accept all credit/debit cards. If you are having trouble signing up, you may need to inform your bank you'd like to proceed, in order to complete registration.
Do you offer school subscriptions? How do I get a quote?
Yes, thousands of schools use Night Zookeeper in the classroom! Prices are tailored to a school's needs, and you can start a free trial by visiting our Teachers page (linked in the menu above). To get an estimated quote for a large school, district, charter or homeschool co-op, email us on [email protected] and we'll be happy to help.

Existing Customers

How do I log in?

To log in as a parent: dashboard.nightzookeeper.com/login. The username is your email and your password can be changed on the login page by clicking ‘forgot your password’.

To log in a child: nightzookeeper.com/edu/login. Their password can be changed by clicking on their Profile > Settings > and then the pencil next to the password.

Please note that spaces before or after usernames and passwords may stop them from being recognized.

How do I change the difficulty level?

You can change the difficulty level linked to your child's account by logging in to your dashboard, accessing your child's profile settings and clicking onto "Level of Difficulty".

How do I personalize my child’s Night Zookeeper experience?

You can personalize the program to suit your child’s current learning abilities through your dashboard, for example if you want to turn off the zoo! To disable/enable program features, click onto “Features”.

How do I check my child's progress?

To check your child's progress, simply log into your dashboard and click onto "Progress".

How can I add a child to my plan?

To add a child to your existing plan, simply log in to your dashboard and access your settings by clicking onto "Manage Account". From there, scroll to the bottom of the page and click "Add child".

How do I remove a child profile from my account?

To remove a child profile from your account, please email us at [email protected] and include the username of the profile you wish to remove. Please note that once an account has been removed all the data will be lost and cannot be recovered.

How do I set an assignment for my child to complete?

To set an assignment, log in to your dashboard and click on "Assignments". You'll then be able to choose from different writing prompts and lessons which can be set with a due date for them to be completed by!

How to become a Superfan?

Children can become Superfans at any point and it is absolutely free! By clicking the icon on their profile when logged into the Zoo, a request will be sent to their parents email and once approved they will receive a special badge on their icon and 20 orbs! For parents it means sometimes we will ask you to give us feedback or share special offers, or competitions we're running in parenting groups. In return we’ll give you free resources, merchandise and early access to new features!

How do I manage my subscription?

Visit “Manage Account” in your dashboard to make changes to your payment details, modify your subscription plan or cancel your account. Cancellations and plan changes will only take effect from your next renewal date. Please note that once canceled, any payments that have been taken until that point cannot be refunded, unless stated so in the terms and conditions.

How do I download and/or print my child’s work?

Screenshot your child’s work to download or print it! To do this, simply press Command, Shift, 4 (Mac) or ALT+PRINT SCREEN (most Windows devices) simultaneously. On tablets and smartphones, please use the screen capture feature.

How can my child work on spelling and grammar?

All of our educational activities are designed to target specific areas of spelling and grammar to help your child become the best writer possible. You are able to see the specific skills taught in our challenges and games on our user guide.

How do I install a speech to text extension?

To install a speech to text extension, please reach out to us at [email protected].

How can I share Night Zookeeper with others?

Refer your friends and earn money off your next bill! Get $5/£5 for every friend you refer. They'll also get $5/£5. Night Zookeeper has a friending feature that allows your child to follow their friends and leave comments on each other’s writing - the perfect reason to refer your child's friends to our program! To get your child’s friends started, simply share your referral link with their parents. Once their trial period ends and their paid subscription starts, you and your friend will get $5/£5 credited towards your next subscription payment! Here is the referral link and you can also find it in your dashboard. You can refer as many people as you like! You will receive $5/£5 bill credit for every successful referral. Terms and conditions apply.

I seem to have a technical issue. What should I do?

For minor technical issues, please try logging out, clearing your browser's cache and then logging back in. If you find that you're still unable to fix the problem, please contact us via email on [email protected]. We ask that you provide us with as much information as possible as it speeds up the process of resolving any problems, e.g. child usernames, what browser and device you are using, a screenshot or video of the issue and anything else you think may be helpful.

I get a Network Error message when I try to log in. What should I do?

This can sometimes be caused when you have an ad blocker installed on your browser, here is a list of domains we recommend unblocking:

  • .nightzookeeper.com (our core domain)
  • cdn.nightzookeeper.com (animal creator storage)
  • .cloudinary.com (image storage)
  • .googleapis.com (fonts)
  • .stripe.com (payment system)
  • .polyfill.io (supporting older browsers)
  • .raven.com (bug reporting)
  • .code.responsivevoice.org (our audio service)
  • .sentry.io (bug reporting)

Useful Links:

If you still have questions after reading through the above, please email us on [email protected] with your query, and one of our team will be happy to help.

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